Hospitality-trained candidates to help you grow your business.
We find remote candidates with experience in short-term rental operations - do away with the training, handholding and headaches.
The entire process runs through our SmartRecruit platform - the interviewing, action items, and decision-making is all processed in one place, so the process runs smoothly.
Single Platform
Qualified Candidates
Quick Turnaround
How long does onboarding a new team member take?
Once you sign a contract for a dedicated team member, our team immediately starts looking for candidates. We should have candidates available for your review within a few days. Once you accept someone, they would be onboarded within a few more days. The whole process should take about 14 days.
What is included in the onboarding fee?
- Job analysis and job description - Initial resume screening and short-list candidate screening - Candidate interviews - Decision making and job offer - Full onboarding process and paperwork - IT assessment (including hardware, software, high-speed connectivity and backup) - Ongoing performance monitoring and team-member support - Ongoing partner support through our dedicated partner success team
What training does my Extenteam team member receive before they join my staff?
All of our new Extenteam team members go through our Extenteam University training. This program was developed by the Kennedy Training Network, and customized by our internal training team, as a series of self-paced training courses that introduce our team members to different topics including: - Intro to the vacation-rental segment of lodging - What is hospitality? - Bringing out the best in others - Hospitality language for phone communication - Conquering complaints: the carrot model - Communication strategies for virtual teams - General data protection regulation - Information security foundation course - InfoSec policies
What if I have to replace a team member?
We’re 100% dedicated to your satisfaction. If things aren’t working out with your Extenteam team member, for any reason, we’ll work with you to understand why the team-up was not optimal. If you decide you want a replacement team member, we’ll partner with you to find that person. And, of course, we’ll waive the onboarding fee for your replacement team member.
Am I required to pay team members for US holidays?
No. We’re proud to say, our team members have a great benefits package through Extenteam, which includes full health insurance and paid time off. However, we do have some partners who offer select company benefits to their Extenteam team members. It’s entirely up to the partner, but either way, your Extenteam team members are covered.
Can I cancel my Extenteam subscription?
Yes, you’re not tied down to any long commitments if you’re on a month-to-month contract. We do require a 30-day written notice prior to termination. Annual contracts can be canceled after the duration of the contract. If a partner is experiencing issues with a specific team member on an annual contract, we will work with them to find a better-suited replacement, and commit to ongoing Partner Success support for the duration of the contract.