We manage guest communications, so you can focus on
other priorities.
Text, voice, chat, Tailwind brings every message into one place. Turning every conversation into a happy customer, and every happy customer into profit.
Clarify your SOPs - your check-in/check-out, refunding, accommodations, and other policies, so that our agents & AI can use it to correspond with your guests.
From check-in questions or issues, to check-out procedures and review, we've got it handled.
As new questions from guests roll in - our agents and AI will fill in the SOP knowledge gaps, so that the next time it comes up, we can answer it instantly without asking you.
Monitor your guest communication metrics from your dashboard. See all the guest intents, AI automation rate, the number of messages/responses, average response time, and average message / property.
How long does onboarding onto the Tailwind service take?
Once you fill in all the points of contact, policies, workflows, and connect your properties to our platform, we can go live immediately. Filling out the information shouldn't take longer than a few days (depending on the number of properties you have).
What kind of hours does the Tailwind service cover?
Our Tailwind service covers whatever hours you need, it can be standard working hours, off-hours, or 24/7. Since we have team members all across the world, we can adapt to your business needs quickly.
What is included in the onboarding fee?
- Job analysis and job description - Initial resume screening and short-list candidate screening - Candidate interviews - Decision making and job offer - Full onboarding process and paperwork - IT assessment (including hardware, software, high-speed connectivity and backup) - Ongoing performance monitoring and team-member support - Ongoing partner support through our dedicated partner success team