Trusted by 500+ STR operators
properties supported across our guest support products
Cheyenne Hayes
Red Rock Vacation Rentals - Director
faster response times, resulting in a 45% uplift in guest satisfaction
of repetitive messaging work is eliminated
Custom-tailored services to help your short-term
rental business become more efficient
Proud partners
We work with the best property management providers, whether they're PMS' or other integrators
We help all sorts of owners and operators in the
property management industry
What is Extenteam?
Extenteam is a short-term rental operations solutions provider. We help STR owners & operators improve their operations and increase revenue.
How exactly does Extenteam help?
We have 2 products: 1) Tailwind Guest Communications - 24/7 human-led, AI-assisted guest communications service 2) Dedicated Team Members - remote staff specializing in short-term rental operations, whether it's guest communications, operations, business development, or others
How does Extenteam handle sensitive information?
Extenteam utilizes a shared security model. Our partners’ sensitive data itself is hosted and protected on our partners’ end, rather than ours. What we protect is how data is processed or handled by our team members, with rigorous security in place. You can find more information on our data protection policy here.
Can I cancel my Extenteam subscription?
Yes, you’re not tied down to any long commitments if you’re on a month-to-month contract. We do require a 30-day written notice prior to termination. Annual contracts can be canceled after the duration of the contract. If a partner is experiencing issues with a specific team member on an annual contract, we will work with them to find a better-suited replacement, and commit to ongoing Partner Success support for the duration of the contract.