We manage guest communications, so you can focus on
other priorities.
Text, voice, chat, Tailwind brings every message into one place. Turning every conversation into a happy customer, and every happy customer into profit.
Clarify your SOPs - your check-in/check-out, refunding, accommodations, and other policies, so that our agents & AI can use it to correspond with your guests.
From check-in questions or issues, to check-out procedures and review, we've got it handled.
As new questions from guests roll in - our agents and AI will fill in the SOP knowledge gaps, so that the next time it comes up, we can answer it instantly without asking you.
Streamline all the action items that come up throughout a guest's stay - booking management, request fulfillment, & payments.
Monitor your guest communication metrics from your dashboard. See all the guest intents, AI automation rate, the number of messages/responses, average response time, and average message / property.
Let's connect to find the best solution for your team.