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Who We Serve

Resources

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24/7 Guest Comms Support

All-day human guest communications across phone calls, texts, & OTA messages

Dedicated Team Members

Hospitality-trained candidates for whatever your business needs - without the admin burden

x10 AI Guest Support

Automated guest support & services

coming soon

North State Hospitality

Curated Getaways

extenteam

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extenteam

24/7 Guest Services Coverage

Smarter Guest Support.
Your Voice. Our Team.
Round-the-Clock.

Responsive guest messaging across every channel, executed exactly the way you would. Extenteam handles every guest conversation — SMS, phone, OTA — so nothing slips through the cracks.

"Partnering up with Extenteam has been one of the best decisions we've made last year. They take a lot of pride in offering great customer service to our guests."

Cheyenne Hayes

Red Rock Vacation Rentals - Director

We integrate with

your OTA

your PMS

your text messages

your phone provider

your OTA

Hassle-free connections to the softwares you use

to run your business

We integrate with

OTAs

PMSs

text

phone

OTAs

500+

STR Operators Trust Extenteam

50k+

Properties Supported

24/7

Round-the-Clock Coverage

65%

Faster Response Times

Extenteam's Unique Advantages

A guest support system designed specifically for short-term rental operators — built around the way you already run your business.

See How It Works

Timely responses when you need them.

Our agents respond to every guest message promptly — day, night, weekends, and holidays.

Timely responses when you need them.

Our agents respond to every guest message promptly — day, night, weekends, and holidays.

Custom policies and rules for your business.

We build a knowledge base tailored to your properties — so every response reflects your brand.

Custom policies and rules for your business.

We build a knowledge base tailored to your properties — so every response reflects your brand.

Proprietary logic for handling detailed scenarios.

Complex situations are handled with pre-approved playbooks you define.

Proprietary logic for handling detailed scenarios.

Complex situations are handled with pre-approved playbooks you define.

Communicating with your team on the ground.

Extenteam agents loop in your maintenance staff and cleaners, keeping everyone aligned in real time.

Communicating with your team on the ground.

Extenteam agents loop in your maintenance staff and cleaners, keeping everyone aligned in real time.

Prompt and accurate responses. All the time.

AI surfaces the right answer instantly. Human agents review and send every reply.

Prompt and accurate responses. All the time.

AI surfaces the right answer instantly. Human agents review and send every reply.

Real human responses.

Guests speak with trained, empathetic agents — not chatbots. Every message is sent by a real person who cares.

Real human responses.

Guests speak with trained, empathetic agents — not chatbots. Every message is sent by a real person who cares.

We serve

Airbnb Hosts

Property Owners

Property Managers

Short-term Rental Operators

Vacation Rental Operators

Multifamily Owners

Airbnb Hosts

We help all sorts of owners and operators in the

property management industry

Leiny Balea
CS Manager
"Our Extenteam members are really hard working. They are highly educated. Technology is not a challenge for them. They don't have internet issues. These are quality employees. And that's a real difference from our previous remote staffing."
Las Vegas, NV
Michelle Fonvielle
GM
"Having people in different time zones gives us the benefit of getting things done overnight. It's boosted our productivity greatly."
Cape Ann, Massachusetts
Ashley Luke
Director
"The thing we liked the most about Extenteam was dedicated employees. We needed next level support, much more than just answering the phone. We needed them to assist the guest from start to finish. Which Extenteam did."
Park City, Utah
Joni Lee
Owner
"We're getting quality help and I can't find that locally"
Suches, Georgia
Alex Zemianek
Owner
"We're about to add another 17 units to our portfolio, and I feel comfortable knowing that it's very easy to do so with Extenteam’s help. If we need to onboard somebody quickly to keep up with the growth, we can do that. Extenteam does allow us to grow."
St. Louis, Missouri
Jeff Seifert
Owner
"Thank you, Extenteam. We have no idea how we lived without you!"
Kohala Coast, Hawai'i
Alex Foti
Manager
"Partnering with Extenteam has given us more coverage for shifts and hours. Their professionalism and performance have been highly beneficial to our company."
Bretton Woods, New Hampshire

We serve

Airbnb Hosts

Property Owners

Property Managers

STR Operators

Vacation Rental Operators

Multifamily Owners

Airbnb Hosts

Directly integrates with your stack

Extenteam connects to the platforms you already use — OTAs, PMSs, and phone providers — with no custom dev work required.

Need help with guest communications?

Let's talk about your needs and coverage gaps. An Extenteam specialist is ready to find the right plan for your portfolio.

Book a Demo

See How It Works

Solutions

Who We Serve

Resources

Product tour

Let's talk

Product tour

Let's talk

Smarter Guest Support.Your Voice. Our Team.Round-the-Clock.

Smarter Guest Support.Your Voice. Our Team.Round-the-Clock.

Smarter Guest Support.Your Voice. Our Team.Round-the-Clock.

We integrate with

your OTA

your PMS

your text messages

your phone provider

your OTA

We integrate with

OTAs

PMSs

text

phone

OTAs

500+

500+

50k+

50k+

24/7

24/7

65%

65%

Extenteam's Unique Advantages

Extenteam's Unique Advantages

Timely responses when you need them.

Timely responses when you need them.

Custom policies and rules for your business.

Custom policies and rules for your business.

Proprietary logic for handling detailed scenarios.

Proprietary logic for handling detailed scenarios.

Communicating with your team on the ground.

Communicating with your team on the ground.

Prompt and accurate responses. All the time.

Prompt and accurate responses. All the time.

Real human responses.

Real human responses.

We serve

Airbnb Hosts

Property Owners

Property Managers

Short-term Rental Operators

Vacation Rental Operators

Multifamily Owners

Airbnb Hosts

We serve

Airbnb Hosts

Property Owners

Property Managers

STR Operators

Vacation Rental Operators

Multifamily Owners

Airbnb Hosts

Directly integrates with your stack

Directly integrates with your stack

Need help with guest communications?

Need help with guest communications?

Smarter Guest Support.
Your Voice. Our Team.
Round-the-Clock.

Smarter Guest Support.
Your Voice. Our Team.
Round-the-Clock.

Smarter Guest Support.
Your Voice. Our Team.
Round-the-Clock.